Betsson Group is looking for Customer Service Agents for our operations based in our smart and modern office in sunny Malta! For this vacancy you must have excellent Danish and be fluent in English. Knowledge of more languages will be considered a plus.
About Betsson Group:
Betsson Group offers a wide range of first class online gaming sites, products and games in a safe and user-friendly gaming environment. Our business idea is to offer online gaming products, to customers all over the world both. Betsson’s innovative portfolio includes a wide range of products such as Sportsbook, Casino and Poker, to name a few.
Our employees originate from a variety of backgrounds and countries. Working with Betsson Group, you will have the chance to work in a young, international and exciting environment with great opportunities to advance in your career. Betsson currently employs over 450 people worldwide, of which around 300 are based in our Malta offices.
Betsson has been ranked by Businessweek as one of the fastest growing companies in Europe, and is quoted on the Swedish Stock Exchange.
Description of Duties:
As Betsson’s operations are expanding rapidly to different markets we wish to grow our Danish team with Customer Service Agents. The Customer Service Agent has the very important task of taking excellent care of our customers when they have different queries and contact our Customer Support department.
The Customer Service Agent answers queries from our customers via email, chat and phone. This is done throughout the different products we offer (Sportsbook, Casino, Poker, Games etc) and for all our brands which includes brands such as betsson.com, betsafe.com and casinoeuro.com, to name a few.
Examples of tasks:
Serve as primary customer interface to our customers and reflect the great experience they have on our different sites
Answering queries from customers over via phone, e-mail and chats in a timely manner as well as giving the correct answer
Translate promotional texts or customer surveys in your local language
Managing customer accounts (passwords etc)
Informing customers about current and upcoming promotions
On an ongoing basis suggest improvements on sites, products and processes
Wanted Qualifications:
Must be over 18 years and have a minimum of A-level qualification (Gymnasium, Upper Secondary)
Excellent communication skills, oral as well as written, in Danish as well as English. General IT-knowledge: Internet, Browsers, MS Office
Excellent typing skills
No criminal record
Previous Experience with Contact Center and in-person customer service is a plus but not a prerequisite.
Desirable skills & abilities
You are passionate about solving problems and helping people around you
You are a Team Player, with ability and wish to work in multicultural environment
You have a proactive attitude, anticipating and resolving customers’ problems
You have the ability to manage multiple tasks
You are organized and a detail oriented individual
You don’t mind working in shifts spread over the day and night
Want to take part in building our Dream Team? Please send your CV to jobs@betssongroup.com. Since we will be interviewing candidates continuously send your application now and make sure you refer to the position you are applying for in the subject.
